Subject: Re: Damaged Item Received no response from 3rd party 8243736409
From: Apoorv Joshi <[email-masked]>
To: murugapandian mani <[email-masked]>, tejinder singh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sun, 2 May 2021 05:52:40 -0700 (MST)

Hi Team, 

Kindly advise if return can be arranged for the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, April 14, 2021 3:28:31 PM 
Subject: Damaged Item Received no response from 3rd party 8243736409 

Hi Team, 

Damaged Item Received 

Order Date : Mar 20, 2021 
Order ID: 8243736409 
Tracking ID: 16208308243736409 

Assistance Required:Need Return 

Issue Description: Customer emailed us informing that she received the item on 3/29/21 but the item which they received is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and return or exchange the item. We have raised a child ticket but till no we did not get any updates. 

Kindly check and assist. 

Regards, 
Fatma Maher.