Subject: Warranty Issue - 9620133440
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Sun, 2 May 2021 02:07:10 -0700 (MST)

Hi Team, 

Can you please assist to get more details on the below concern regarding warranty. We have already tried checking with the concerned but getting no updates. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, April 14, 2021 2:45:51 PM 
Subject: Warranty Issue - 9620133440 

Hi Team, 

With regards to Order ID 9620133440, the customer has purchased 162832554 - Medela - Medela Freestyle Flex on Dec 04 and it was delivered on Dec 17. The customer is complaining that she started using this item now, and she is complaining that the item is not working. 

Kindly confirm whether there is a warranty for this item and the warranty is for how long. 

Kindly assist with the warranty issue. Escalated twice, but there was no response. 

Regards, 
Nikhil.