Subject: Fwd: damaged // 6272757050
From: Elharith Elsiddig <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 1 May 2021 21:39:32 -0700 (MST)

From: "Elharith Elsiddig" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 April, 2021 18:08:48 
Subject: damaged // 6272757050 

Hi Team, 

Problem Statement: WWD DAMAGED ITEM 

Order Date : Feb 11, 2021 
Order ID: 6272757050 
Tracking ID: 15856486272757050 
Item ID: Joie Serina Swivel Baby Swing 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 2/16/21 but the item which they recieved is damaged that the vibration is not working, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Elharith.