Subject: RE: Store Complaint/WWD Damaged item - 2418520
From: Mohamed Shabaz Khan <[email-masked]>
To: Vijayganesh Narayanan <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 1 May 2021 12:44:02 +0000

Hi @Vijayganesh Narayanan<mailto:[email-masked]> can you please help @Jessie Caparas<mailto:[email-masked]> in the below customer escalation?

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]>
Sent: Friday, April 30, 2021 12:28 PM
To: Mohamed Shabaz Khan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: FW: Store Complaint/WWD Damaged item - 2418520
Importance: High

@Mohamed Shabaz Khan<mailto:[email-masked]>

Can you please advise where we can escalate this store purchase complaint?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 29, 2021 8:49 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint/WWD Damaged item - 2418520
Importance: High

External email sender, please take precaution.
Hi Team,

Customer is reporting that they made this purchase from shuwaikh store and she received the item damaged. Please find attached images of the item which customer has shared with us as well as the invoice. Customer details are as follows:

Customer name: Fatema Shamashali
Contact Number: +965 66358286, +965 6635828
Store Address/name: Shuwaikh Industrial Area, Pepsi Cola Street Shuwaikh، 49336, Kuwait

Customer is looking for a replacement. The item was delivered to the customer on April 18, 2021.

Please look into this and assist to loop in the store team for this as well as arranging to contact the customer to arrange the needful. Thank you for your help!

Regards,
Apoorv
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