Subject: Re: Refund approval 6296525828
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 1 May 2021 03:11:05 -0700 (MST)

HI team, 

Here's the POD. 

Regards, 
Fatma Maher. 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, May 1, 2021 3:39:57 PM 
Subject: Refund approval 6296525828 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 2439241 
Order Date : Apr 14, 2021 
Order ID:6296525828 
Tracking ID: Z3959876 
Total Price:SAR287.00 
Issue Description: The order was placed on Apr 14, 2021 and delivered to wrong address on 4/19/21 6:50 PM , the POD we have provided to the customer confirmed that it's not his signature So now the customer neither receive his order nor his refund. 
Customer's history: This is the customer's 8th order and he has never faced any problems like this before. . 
Assistance required: We request you to provide refund approval for (SAR250.00), in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Fatma Maher