Subject: Re: refund issue 6287316424
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 29 Apr 2021 10:07:10 -0700 (MST)

Hi Team, 

Please assist to share the refund RRN for the refund amount SAR 95. 

The refund amount is not reflecting on bank statement, checked MADA sheets shared with us order is not present, also, as per hybris the same is shared with Payfort on March 27, 2021. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, April 26, 2021 2:48:43 PM 
Subject: refund issue 6287316424 

Hi Team, 

order number : 6287316424 

The refund has been processed but the customer is complain he did not receive it, and he has shared his bank statement, so kindly check an do the needful. 

Regards, 
Fatma Maher.