Subject: Re: Order cancellation 6280011957 and 6280032225 Refund needed
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Thu, 29 Apr 2021 09:16:31 -0700 (MST)

Hi Akshay, 

As per IT Team the following order: 6280032225 is under return process but the order was never delivered to the customer so not sure what return they are referring to. Please advise how should we go ahead with refunding the customer for this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Wednesday, April 28, 2021 8:15:24 PM 
Subject: RE: Order cancellation 6280011957 and 6280032225 Refund needed 

Hi Apoorv, 

Please check the attached reply from tech team. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, April 28, 2021 6:32 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: Order cancellation 6280011957 and 6280032225 Refund needed 

External email sender, please take precaution. 

Hi Akshay, 

Please advise if any update on this. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 1, 2021 9:49:03 PM 
Subject: RE: Order cancellation 6280011957 and 6280032225 Refund needed 

[ mailto:[email-masked] | @Manish Kumar ] Raised to tech. 

INC1017877 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 1, 2021 2:00 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order cancellation 6280011957 and 6280032225 Refund needed 

[ mailto:[email-masked] | @Akshay Berry ] 

Kindly check on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 1, 2021 12:30 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order cancellation 6280011957 and 6280032225 Refund needed 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get the below orders cancelled. 

Order Number : 6280011957 and 6280032225 

Order Date: Mar 4, 2021 

Thank you for your help. 

Regards, 

Manish 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 31, 2021 4:18:28 PM 
Subject: Order cancellation 6280011957 and 6280032225 Refund needed 

Hi Team, 

Order Number : 6280011957 and 6280032225 

Order Date: Mar 4 , 2021 and 

The order was fully cancelled as per the warehouse but the cancellation had been failed. 

Kindly help us to cancel the items, so that the customer can get the refund. 

Thanks for your help. 

Regards, 

Juhi 

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Subject: Incident Number INC1017877 is moved to Resolved
From: IT Service <[email-masked]>
To: Akshay Berry <[email-masked]>
Date: Fri, 2 Apr 2021 12:02:52 +0000

Dear Akshay Berry,

The Incident Number INC1017877 has been resolved and will automatically close in 5 days.

Short description: Click & Collect Order issue in OMS

Resolution notes: Hi Akshay,

Issue: Cancellation of orders 6280011957 and 6280032225.
Resolution: We could see that the order 6280011957 is already cancelled in OMS and short pick message is published to Hybris. And the order 6280032225 is in return created status. Kindly check.

Regards,
Swathir.

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