Subject: RE: incomplete item //6236206513
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: EcomRDC babyshop5 <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 23 Apr 2021 14:59:21 +0000

Hi Shakeeb,

This order is from 2020.

When did the customer raise this concern to us?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, April 23, 2021 6:11 PM
To: Jessie Caparas <[email-masked]>
Cc: sujeewa hurbert <[email-masked]>; EcomRDC babyshop5 <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: incomplete item //6236206513

External email sender, please take precaution.
Hi Jessie,.

Need your assistance on this issue,|

Regards
shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "sujeewa hurbert" <[email-masked]<mailto:[email-masked]>>, "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 2:30:20 PM
Subject: Re: incomplete item //6236206513

Hi Team,

Kindly look into the below issue and arrange a team to fix it as the customer is chasing us for the same.

Customer contact number: +966500556881

Thank you for your help,

Regards,
Manish

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 12:17:21 PM
Subject: incomplete item //6236206513

Hi Team,

Problem Statement: Incomplete WWD item issue
Order Date : Oct 26, 2020
Delivery Date: 10/31/20
Order ID: 6236206513
Tracking ID: 15049546236206513

Issue Description: Customer reported that he has not received one part of his item as per the attached.

Kindly check and advise what can we do in this case.

Thank you for your help!

Regards,
Elharith.

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