Subject: Re: KSA Order Sequence
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Fri, 23 Apr 2021 06:12:43 -0700 (MST)

Hi Jessie, 

Thank you for updating us. 

Please note that the same will shared with the agents to take care of this issue. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Friday, April 23, 2021 6:29:24 PM 
Subject: KSA Order Sequence 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Thanks for coming on a short notice. 

As discussed, we have encountered an issue where our KSA order sequence has been exhausted and we have started receiving orders in 11 digit. Since RMS/WMS accepts only 10 digits order number, we had to regenerate the 10 digit order code against all the 11 digit order numbers (refer the attachment) and updated in our hybris and pushed to WMS for the fulfillment. 

If customer calls and gives the 11 digit order number to check the status, please get the corresponding 10 digit order from the attached sheet and check the status in cockpit as we will not be able to see the 11 digit order numbers in cockpit. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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