Subject: Re: RE: Order status not update: Order Number: 9651369236
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 17:29:08 +0000

Dear Akshay,     The delivered status has been already published and we have received a success 200 response from the API gateway. below is the payload for your reference.     {   "customer_shipment_id": "965136923699990001",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2021-04-16 10:02:18",   "entry_type": "Hybris",   "order_id": "9651369236",   "chargeable_weight": "0.91",   "scac": "LMG",   "seller_organization_code": "LMG_UAE",   "ship_node": "9999000",   "tracking_id": "FP041621000414",   "reference_number": "FP041621000414" }     {"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120201a3476603210c825"}}         As of now, we are proceeding with the ticket # 211741 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.     An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5dc15aab70df45307039b75c22ab263657b0e3de0f123621d9d8296193646c1e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye   Call: +91 70-6595-6595  || www.getfareye.com                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 21 Apr at  2:38 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Approved 

 

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 

 

  

 
  
 From: Akshay Berry <[email-masked]>  
Sent: Sunday, April 18, 2021 10:50 PM 
To: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Order status not update: Order Number: 9651369236 

 

 Looping 
@FarEye Support Please push the status to Hybris as delivered. 

 

 Order Number: 9651369236 

 AWB - FP041621000414 

 

 
@Vishwajeet Singh Please approve. 

 

 Regards, 

 
 Akshay Berry 

 Email: 
[email-masked] 

 T: +971 4 5172125 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Sunday, April 18, 2021 7:25 PM 
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Order status not update: Order Number: 9651369236 

 

   
 
 @Akshay Berry 

 

 Please check on this. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Manish Kumar <[email-masked]>
 
Sent: Sunday, April 18, 2021 10:11 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Order status not update: Order Number: 9651369236 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Problem statement - Order has been delivered to the customer however as per Hybris it is still in progress and shipped. 

 

   

 
 Case id - 2416835 

 
 
 ​ 

 
 
 Order Number: 9651369236 

 
 
 Order Created: 4/16/2021 

 
 
 AWB - FP041621000414 

 

   

 
 Assistance: Kindly mark the order status as delivered. 

 
 
 ​ 

 
 
 Regards, 

 
 
 Manish 

 

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