Subject: RE: Refund not processed - 6268889798
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 20 Apr 2021 16:52:24 +0000

@Manish Kumar<mailto:[email-masked]>

This is sorted.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]>
Sent: Monday, April 19, 2021 6:59 PM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund not processed - 6268889798
Importance: High

@Manish Kumar<mailto:[email-masked]>

Raised to tech INC1033573

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 4:19 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 6268889798

External email sender, please take precaution.
Hi Team,

Please check if there any update on the below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 3:37:06 PM
Subject: Re: Refund not processed - 6268889798

Hi Team,

With reference to the order number: 6268889798

Please assist to publish the RMA for the item customer returned under this order. Customer has returned the items to the store in this order and as per Abhilash the refund has been processed and the refund is done to My Credits.

Customer is however, saying they did not receive this refund. The refund value is SAR 11.85, customer has returned the following item: 162929669. As per hybris the item no longer shows when trying to create RMA.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 1:48:19 PM
Subject: Refund not processed - 6268889798

Hi Team,

As per the confirmation from Abhilash, the store team has processed the refund to the customer's My Credit. But there is no RMA for the order id. Kindly find the attached screenshot for the same.

Problem Statement: Refund Not Processed
Order Date : Jan 30, 2021
Order ID: 6268889798
Return Tracking ID: N.A
Assistance Required: Process refund asap.

Issue Description: The returned items were delivered to the store on Feb 01 and the customer has shared the receipt for the same. The refund is pending since then.
Kindly assist with the refund on priority.

Regards,
Nikhil

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