Subject: Re: Refund // 8235308080
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Tue, 20 Apr 2021 06:43:22 -0700 (MST)

Hi Akshay, 

Can you please help to get an update on the below. No response still on below request and no action taken on hybris ticket yet. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Elharith Elsiddig" <[email-masked]> 
Sent: Tuesday, April 13, 2021 5:35:18 PM 
Subject: RE: Refund // 8235308080 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Please action the below ticket. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Manish Kumar <[email-masked]> 
Sent: Tuesday, April 13, 2021 3:26 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <[email-masked]> 
Subject: Re: Refund // 8235308080 

External email sender, please take precaution. 

Hi Team, 

Please check to get an update on the Hybris ticket# 03899011 for the below concern. 

Thank you for your help. 

Regards, 

Manish 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 12, 2021 12:22:52 PM 
Subject: Refund // 8235308080 

Hi Team, 

Problem Statement: Late refund 

Order Date: Feb 13, 2021 

Order ID: 8235308080 

RMA: 1000554161 

Tracking ID: RP0221210002811 

Assistance Required: Need urgent Refund 

Issue Description: As per the hybris the refund (BANK_TRANSFER_IN_PROGRESS) and the process faild. The customer still asking for his refund. 

Please check and process the refund. 

Thank you for your help 

Regards, 

Elharith. 

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