Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 20 Apr 2021 12:21:02 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">Dear Team,<div dir="auto"><br></div>
<div dir="auto">I do understand your policies, however before you decide to start a return process, you have to ask your client what they actually want, or if they want this service.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">  </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 20 Apr 2021, 16:15 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Calcii,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we do understand about your complaint. You advised us that the item you received has a different information from what you saw on the website and we understand that. We forwarded the images which you shared with us with our concerned team to look into the same to get the details correctly updated. Also, they have advised us that they can only take the item for a return and refund. If you wish to keep the item, please simply refuse when the collection partner contacts you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We hope this clarifies and have a great day! Stay Safe!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div>
<div>​<br>
</div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254463