Subject: Re: Transfer: My Credit to Knet - 8245511194
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Sohaib Ahmed <[email-masked]>
Date: Tue, 20 Apr 2021 00:42:44 -0700 (MST)

Hi Team, 

Please advise on the below customer's request. 

Concept: HOMECENTRE 

Thank you for you help. 

Regards, 
Manish 

From: "Sohaib Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, April 19, 2021 1:13:38 PM 
Subject: Refund approval - 8245511194 

Hi Team, 

Problem Statement: Refund approval 

Order Date : Mar 26, 2021 
Order ID: ​8245511194 
Amount: KWD 11.9 

Assistance Required: Need Refund approval 

Issue Description: The refund has been initiated to customer on his my credit wallet now customer request us to refund back to the same payment method has been paid from "Knet". 
​ 
kindly check the case and do the needful. 

Regards, 
Sohaib