Subject: RE: Refund Proof for Order ID 9604012072
From: Punit Darji <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Vivek Kumar Gupta <[email-masked]>, Poorvi Chopra <[email-masked]>
Date: Tue, 20 Apr 2021 04:52:49 +0000

Dear @Jessie Caparas<mailto:[email-masked]>,

As per our records, the refund was done in the month of Oct'20.
As this is very rare scenario, hence please discuss with customer & cross verify with customer's bank statement (take for the period 1st Oct 20 to 31st Oct 20).

Refund Date
ORDER_NO
REFUND_AMOUNT
Account_Number
Bank_Name
Bank_Branch
Account_Holder_Name
Branch_Identification_Code
20-Oct-20
9604012072
          130
2002009641
Commercial Bank of Dubai
Sharjah Rolla
Jincy Mathew
AE180230000002002009641

Regards,

Punit Darji

From: Jessie Caparas <[email-masked]>
Sent: Monday, April 19, 2021 6:06 PM
To: Punit Darji <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: Refund Proof for Order ID 9604012072
Importance: High

Hi Punit,

This bank transfer refund was processed by Hiren last year (October 2020) as per Hybris ticket details.

Customer claims nothing has been credited.

Is there some sort of a proof we can share to the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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