Subject: RE: Refund for Order ID 6277009838 - Items left at the store
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Qazi Mohammed <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manager Alhamra <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 19 Apr 2021 15:16:24 +0000

@Nusaybah Alzuman<mailto:[email-masked]> @Qazi Mohammed<mailto:[email-masked]>

Can we tell the CP Al Hamra Mall to return the returned items for order ID 6277009838 to our warehouse?

@Apoorv Joshi<mailto:[email-masked]> we can go ahead for goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, April 19, 2021 1:36 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Manager Alhamra <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Refund for Order ID 6277009838 - Items left at the store

External email sender, please take precaution.
Hi Team,

Customer has mentioned that he went to the store to return some items but store did not accept the return. However, she left the items at the store and is now chasing for the refund.

Please advise how do we go about getting this return processed. Order and item details are mentioned below, customer details are as follows, no return receipt was shared with the customer:
Lama Bou Dargham
+966561647494

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 10, 2021 1:29:04 PM
Subject: Refund for Order ID 6277009838 - Items left at the store

Hi Team,

With regards to Order ID 6277009838, the customer is complaining that she visited Centrepoint Al Hamra Mall on Mar 06 to return the items at 11:45 AM, but the cashier was closed. She asked a lady manager for help over there at 12:00 PM and till 12:25 PM had a conversation regarding the refund.

The lady manager at the store refused to accept the returns. The customer has left the items at the store and the refund for the same has not been processed yet.

The items returned are for the Order ID 6277009838 are:

161844050 - - Pearl Detail Midi Shift Dress with Pocket Detail
162200817 - - Solid Midi A-line Formal Dress with 3/4 Sleeves and Belt

For Order ID 6279067132 is:

162343196 - - Pointed Toe Slingback Mules

Kindly assist with the refund.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com