Subject: Bank Transfer Issue - 9604012072
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 19 Apr 2021 06:58:39 -0700 (MST)

Hi Team, 

With reference to the order number: 9604012072 

Bank Transfer here is done on Oct 21, 2020 for an amount of AED 123.849 under Hybris ticket: 03631045. Customer has reopened this case saying he did not receive this refund. This is one of the 2020 case, please advise if any Refund/Transfer acknowledgement can be shared for this Bank Transfer. 

Thank you for your help! 

Regards, 
Apoorv