Subject: RE: Wrong Item delivered - 8243230039
From: Tejinder Singh <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Sat, 17 Apr 2021 09:54:50 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Attached mail for your reference.

Regards,
Tejinder Singh.

From: Apoorv Joshi
Sent: Saturday, April 17, 2021 12:40 PM
To: Tejinder Singh <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Wrong Item delivered - 8243230039

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8243230039
Item: 161990505 - - Milo Dining Chair

Customer placed an order for the above item on Mach 18, 2021 and was delivered on March 28, 2021 to the customer. Customer is reporting that she ordered this item in orange color but what she has received is green color.

Please find attached the image which customer has shared  for the same and arrange the needful with the customer to replace/return the item.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Wrong item delivered : 8243230039
From: Tejinder Singh <[email-masked]>
To: Faraz Lohani <[email-masked]>, Murugapandian Mani <[email-masked]>, Hckdelivery Dept <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Murugapandian Mani <[email-masked]>, Murugapandian Mani <[email-masked]>, Murugapandian Mani <[email-masked]>
Date: Sat, 10 Apr 2021 05:49:15 +0000

Hi @Faraz Lohani<mailto:[email-masked]>

Item replaced....

Regards,

Tejinder Singh.

From: Faraz Lohani
Sent: Thursday, April 08, 2021 5:20 PM
To: Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Hckdelivery Dept <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Murugapandian Mani <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: RE: Wrong item delivered : 8243230039

Hi @Tejinder Singh<mailto:[email-masked]>,

We understand the ongoing crisis. Please confirm once done.

Thankyou and Regards,

Faraz Lohani

Customer Support Associate

Customer Service

[email-masked]<mailto:[email-masked]>

From: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 9:28 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered : 8243230039

Hi @Faraz Lohani<mailto:[email-masked]>

Reschedule for Today..

Due to curfew timing not replaced Yesterday.

Sorry for inconvenience...!

Regards,

Tejinder Singh.

From: Faraz Lohani
Sent: Wednesday, April 07, 2021 6:14 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered : 8243230039

Hi @Tejinder Singh<mailto:[email-masked]>,

Has this been done? Please confirm.

Thankyou and Regards,

Faraz Lohani

Customer Support Associate

Customer Service

[email-masked]<mailto:[email-masked]>

From: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 3:43 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered : 8243230039

Dear Team,

Tomorrow we will replace the same.

Regards,

Tejinder Singh.

From: Murugapandian Mani
Sent: Tuesday, April 06, 2021 2:38 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered : 8243230039

Dear Tejinder

Pls arrange the replacement.

Regards/Mani

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 2:28 PM
To: Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered : 8243230039

Hi @Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Tejinder Singh<mailto:[email-masked]>,

Reminder.

Thankyou and Regards,

Faraz Lohani

Customer Support Associate

Customer Service

[email-masked]<mailto:[email-masked]>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 5:33 PM
To: Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Wrong item delivered : 8243230039

Hi @Hckdelivery Dept<mailto:[email-masked]> @Tejinder Singh<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]>,

As per the order number above the customer ordered 161990505 - - Milo Dining Chair which was supposed to be orange color as per the website and she received another color after the delivery and now she wats to exchange for the original one.

Also please note that the customer informed also that the delivery guys forget their tools at customer's place.

Kindly do the needful to contact the customer and get this done ASAP.

Thankyou and Regards,

Faraz Lohani

Customer Support Associate

Customer Service

[email-masked]<mailto:[email-masked]>