Subject: Promotion Issue - 9645286137
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 16 Apr 2021 08:02:08 -0700 (MST)

Hi Team, 

With reference to the order number: 9645286137 

Customer is reporting that he purchased the items in this order under a promotion for a Free Gift but did not receive it. Customer was supposed to receive a Free gift from us if he purchased perfumes worth AED 299+. 
The order value is AED 560 and the order was placed on March 26, 2021 and was delivered on March 26, 2021. 

Please look into this and assist to close. Thank you for your help! 

Regards, 
Apoorv