Subject: Return/Item Description Complaint - 9641874199
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 16 Apr 2021 06:03:35 -0700 (MST)

Hi Team, 

With reference to the order number: 9641874199 
Item: 162772605 - Joie - Joie 360 Car Seat 

Customer reported to us that she ordered this item as the description of this item on the website mentioned that the item is suitable for child up to 36 KG but when the customer received this item it is written on the box of the item that the item is only suitable until Child up to 18KG. 

Customer has not used the item and it is still inside the box. Please advise if we can go ahead and create return request for this customer. 

Thank you for your help! 

Regards, 
Apoorv