Subject: RE: Tickets Backlogs - to be actioned urgently
From: Jessie Caparas <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Thu, 15 Apr 2021 09:00:01 +0000

Hi @'Deeksha Dadu'<mailto:[email-masked]>

As discussed with the team, we still have pending cases until February and a lot of cases untouched for March.

DATE
Ticket Count
2020
4
Qtr3
2
Aug
1
Sep
1
Qtr4
2
Nov
1
Dec
1
2021
4728
Qtr1
1622
Jan
17
Feb
137
Mar
1468
Qtr2
3106
Apr
3106
Grand Total
4732

Please get these actioned/closed urgently - specifically anything before March and the untouched cases for March which is over 300 tickets.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Tuesday, April 6, 2021 7:39 PM
To: 'Deeksha Dadu' <[email-masked]>
Cc: 'Saurabh Dadu' <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; seeta.seeta <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>; 'Apoorv Joshi' <[email-masked]>; 'Manish Kumar' <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: RE: Tickets Backlogs - to be actioned urgently
Importance: High

Hi @Deeksha Dadu<mailto:[email-masked]>

Also attaching the file for your reference as exported few minutes back.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Tuesday, April 6, 2021 7:37 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: Tickets Backlogs - to be actioned urgently
Importance: High

Hi @Deeksha Dadu<mailto:[email-masked]>

We still have open tickets from April 2020 until February 2021.

Can we please get these tickets actioned and closed asap - there are only 661 tickets.

Also found that some of these cases have been last updated from February 2021 causing so much delay with the resolution:

Month Last Updated
Ticket Count
Feb
23
Mar
363
Apr
275
Grand Total
661

Summary of all cases still unresolved in all groups:

DATE
Ticket Count
2020
24
Qtr2
1
Apr
1
Qtr3
3
Aug
2
Sep
1
Qtr4
20
Oct
2
Nov
7
Dec
11
2021
5595
Qtr1
3668
Jan
94
Feb
543
Mar
3031
Qtr2
1927
Apr
1927
Grand Total
5619

Expecting to get these 661 tickets cleared by Thursday.

Also ensure we take care of all tickets from March 1- 15th over the weekend - there are only 1038 tickets.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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