Subject: RE: Knet Refund #8398446221
From: Jessie Caparas <[email-masked]>
To: Mustafa Chakki <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Wed, 14 Apr 2021 11:53:42 +0000

Hi @Mustafa Chakki<mailto:[email-masked]>

Can you please update on the below case?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Tuesday, April 13, 2021 6:48 PM
To: Mustafa Chakki <[email-masked]>; Apoorv Joshi <[email-masked]>; Harish Thakor <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RE: Knet Refund #8398446221
Importance: High

Hi @Mustafa Chakki<mailto:[email-masked]>

Any update on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Sunday, April 11, 2021 3:31 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Knet Refund #8398446221
Importance: High

Hi Mustafa,

Order has been archived so let me show the amount paid for this order as pulled up by tech team.

Customer paid KWD 1.5 for this order after discount applied of KWD 5 from a voucher.

Since customer doesn't want a full my credit refund for this complaint even after trying to convince of adding a compensation on top of the refund, we had to ask tech last year to deactivate the my credit points to refund it all on K-net.

What has happened now is that since the amount reflecting paid is only KWD 1.5, this is why Rashid only refunded this amount when it should have been including the deactivated points.

We have to refund the remaining KWD 5. Please note we have deactivated all my credit points as per the below:

https://landmark.atlassian.net/browse/REL-112283

For order ID 8398436984, Rashid has refunded KWD 6.2 and for this order he refunded KWD 1.5

This leaves us to refund KWD 5 more.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 1:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Knet Refund #8398446221

Dear Jessie,

With the Merchant ID, the sale transaction is for 1.500 only and for which we can not refund more than 1.500 which already has been refunded long back only.
There is no amount pending to be refunded in relation to this order or transaction if there is any please provide the transaction for me to process the refund.

@Harish Thakor<mailto:[email-masked]> there has been no  progress from their side as far as the additional information has been requested and has been chasing the for the same with same details. Additional information if any, if required to close the case.

Regards,

MUSTAFA CHAKKI
Assistant - F & A
Mustafa.chakki@landmarkgroup,com<mailto:Mustafa.chakki@landmarkgroup,com>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 9, 2021 2:49 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Knet Refund #8398446221
Importance: High

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>

This has been way too long and we are not getting a reply.

Can we get some help here?

FYI @Reddy Prasad<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 7, 2021 3:36 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Knet Refund #8398446221

External email sender, please take precaution.
Hi Jessie,

Kindly assist to get an update on the below case. Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 6:57:11 PM
Subject: RE: Knet Refund #8398446221

@Mustafa Chakki<mailto:[email-masked]>

Refund amount is supposed to be KWD 6.5 not KWD 1.5

We need to refund KWD 5 more.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 4:59 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Knet Refund #8398446221

Dear jessie,

The transaction for 1.500 and that has been refunded already.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 3:36 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Knet Refund #8398446221
Importance: High

@Mustafa Chakki<mailto:[email-masked]>

Can you please help here?

Customer wont stop following up with us about this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 11:46 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Knet Refund #8398446221

External email sender, please take precaution.
Hi Team,

Any update ?
The case is pending since long time

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 12:37:19 PM
Subject: Re: Knet Refund #8398446221

Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 2:04:00 PM
Subject: RE: Knet Refund #8398446221

@Mustafa Chakki<mailto:[email-masked]>

Need your help on the below case.

Rashid refunded KWD 1.5 only when its supposed to be 6.5.

Sending you an email here since this order is not available in Hybris.

Please assist as this order is pending from last year.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 12:29 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Knet Refund #8398446221

External email sender, please take precaution.
Hi Jessie,

Regarding the order number: 8398446221, customer was refunded KWD 6.50 to My Credits but only KWD 1.50 has been refunded to him. Customer is asking for the remaining KWD 5 and hence the reason why the case is still pending. The order is also not visible on hybris anymore now.

Please advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 5, 2020 4:29:50 PM
Subject: RE: Knet Refund #8398446221

Hi,

Refund was done on 29th Sep-20

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeTue Sep 29 10:29:53 AST 2020Post Date0929
Transaction ID202027332296693Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1485Card ExpirationJun , 2022
Transaction Amount1.500Currency Code414
Merchant Track ID159792401000015287Result CodeCAPTURED
Host Response00Authorization Code927953
AVS ResponseCVD2 Validation Repsonse
Reference ID027396000426STAN ID252360
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1404

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 05, 2020 1:53 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Knet Refund #8398446221

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>,

Kindly is there any update here.

Thanks,
Ali

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 26, 2020 7:08 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Knet Refund #8398446221
Importance: High

External email sender, please take precaution.
Hi Rashid,

Kindly assist us to process the Knet ticket: 03624036 in order #8398446221

Regards,
Fauzan
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C68615931458842317c9008d8fcced8ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637537312630464177%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=czA9U%2Bdy10F7bdHRxpL65LVCAJVRRbYa%2BJZUGCTgIJ4%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C68615931458842317c9008d8fcced8ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637537312630464177%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=czA9U%2Bdy10F7bdHRxpL65LVCAJVRRbYa%2BJZUGCTgIJ4%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C68615931458842317c9008d8fcced8ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637537312630474165%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wMqjhDEBA5Ub7sQ%2BywkeqypCua05Okp8c1Hi7cTiNzo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com