Subject: Warranty Issue - 9620133440
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 14 Apr 2021 02:15:51 -0700 (MST)

Hi Team, 

With regards to Order ID 9620133440, the customer has purchased 162832554 - Medela - Medela Freestyle Flex on Dec 04 and it was delivered on Dec 17. The customer is complaining that she started using this item now, and she is complaining that the item is not working. 

Kindly confirm whether there is a warranty for this item and the warranty is for how long. 

Kindly assist with the warranty issue. Escalated twice, but there was no response. 

Regards, 
Nikhil.