Subject: Fwd: Child Ticket Escalation for DXB Group
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>, Wael Amir <[email-masked]>, MBS <[email-masked]>, Elbadri <[email-masked]>, "Mazen Mohammed" <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Fatma Maher <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Elharith Elsiddig <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 8 Apr 2021 06:35:15 -0700 (MST)

Hi Team, 

Please note that the below cases will now be escalated via Freshdesk to be assigned to the Escalations DXB Group. 

• Partial cancellation 

• Full cancellation 

• Order not available on WMS. 

• Tickets where SR or INC mentioned to follow-up the status of incident. 

A child ticket has to be created which will be assigned to the Escalations DXB Group. 

DXB team will be pushing the updates from the child ticket to your parent ticket making sure case is resolved for you to do the same. 

For any clarification feel free to reach out. 

Regards 
Shakeeb