Subject: Re: Double Deduction - 6279091521
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>
Date: Tue, 6 Apr 2021 02:01:15 -0700 (MST)

Hi Team, 

Please ignore the below email, this is already escalated. Apologies for the same. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Faraz Lohani" <[email-masked]> 
Sent: Tuesday, April 6, 2021 2:30:18 PM 
Subject: Double Deduction - 6279091521 

Hi Team, 

With reference to the order number: 6279091521 

Customer is reporting double deduction for the same order. Please find attached the bank statement and the screenshot of charges that customer has shared. The deduction is for SAR 150 twice on March 2, 2021 and there is no other order in hybris which is of the same value. 

Please look into this and advise further. Thank you for your help! 

Regards. 
Apoorv 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, April 4, 2021 11:27:48 AM 
Subject: Refund follow up 

Hi team, 

With reference to order number (6279091521) customer complaint that he did not receive his refund. 

Regard, 
Murshed