Subject: RE: Homecentre: damaged item - Order Number: 8235951753
From: Akshay Berry <[email-masked]>
To: Murugapandian Mani <[email-masked]>, Manish Kumar <[email-masked]>, Tejinder Singh <[email-masked]>, Hckdelivery Dept <[email-masked]>, Wasim Qureshi <[email-masked]>, Harshit Luthra <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Karthik Thirumurthy <[email-masked]>
Date: Tue, 6 Apr 2021 06:29:51 +0000

@Mohamed Shabaz Khan<mailto:[email-masked]> @Harshit Luthra<mailto:[email-masked]> Please approve for replacement.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Murugapandian Mani <[email-masked]>
Sent: Tuesday, April 6, 2021 7:54 AM
To: Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Tejinder Singh <[email-masked]>; Hckdelivery Dept <[email-masked]>; Wasim Qureshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Harshit Luthra <[email-masked]>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Dear Akshay

Attached damage can identified at the time of delivery, But It was  reported as damage  after 8 days from the delivery date and pictures proven that not repairable.

Else, Get the Approval to replace the items.

Regards/Mani

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 12:22 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homecentre: damaged item - Order Number: 8235951753

Hi @Tejinder Singh<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Mohamed Shabaz Khan<mailto:[email-masked]> @Wasim Qureshi<mailto:[email-masked]>,

Please assist here as the customer is waiting for our response.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 1:22 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Homecentre: damaged item - Order Number: 8235951753

External email sender, please take precaution.
Hi Team,

Kindly assist us get an update on the below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 28, 2021 5:08:13 PM
Subject: Homecentre: damaged item - Order Number: 8235951753

Hi Team,

Problem statement: The customer wants to get the item replaced as the item got damaged for reference see the attachment and do the needful.

Case id - 2197385
Order Number: 8235951753
Order Created: 2/16/2021
Delivery date: 3/2/2021
Item Name: 161008438 - - Jewel 2-seater Velvet Sofa and 161008439 - - Jewel 3-Seater Velvet Sofa
​
Customer contact number: +96566881875

Assistance Required: Please check and arrange a team to get the item replaced or repaired.

Regards,
Manish

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