Subject: Re: RE: Status Issue #6278729951
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 05 Apr 2021 17:27:06 +0000

Dear Vishwajeet,     Just following up on this ticket to check if you had a chance to look into our previous response.   We are waiting for your response.        Dear Shakeeb,     We are waiting for Vishwajeet's confirmation, post confirmation we will proceed with the changes.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Ayushi Singh, Technical Engineer   FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Mon, 5 Apr at  3:56 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                             
 Hi Team,  Any update on this case ?  Regards shakeeb 

  

 From: "FarEye Support" <[email-masked]> To: "Faraz Lohani" <[email-masked]> Cc: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "escalations dxbteam" <[email-masked]> Sent: Sunday, April 4, 2021 9:36:01 PM Subject: Re: RE: Status Issue #6278729951  

 

 Dear Vishwajeet, 
 
 Please share your confirmation for the above request. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

 Ipsit Sharma Technical Engineer | Fareye 
   
   Call: +91 70-6595-6595   

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

  

 

  

    
 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Sun, 4 Apr at  8:50 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Faraz, 

 Thanks for contacting FarEye, 
   
 We would like to let you know that we are looking into your concern regarding status update,will get back to you with an update soon. 

 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks,

     
Premanand,    
 Technical Engineer

   
FarEye- Enabling Digital Logistics
 Call: +91 70-6595-6595 

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Sun, 4 Apr at  8:35 PM
                            ,  Faraz Lohani <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support

@Vishwajeet Singh, 

 

 Please assist in changing the status for the above-mentioned order as the order is delivered as per the customer and the Saudi post Website, but it is showing Not Delivered as per hybris. 

 

 Hi 
@Vishwajeet Singh, 

 

 Kindly assist for the above-mentioned issue. 

 

  

 

 

 

 

 
 Thankyou and Regards, 

 Faraz Lohani 

 Customer Support Associate 

 Customer Service 

 [email-masked] 

 

 

From: Jessie Caparas <[email-masked]>
 
Sent: Sunday, April 4, 2021 1:30 PM 
To: Shakeeb Arsalan <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Status Issue #6278729951 
Importance: High 

 

   

 @Faraz Lohani 

 

 Can you please take a look at this. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Sunday, April 4, 2021 1:23 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>;
 Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Status Issue #6278729951 

 

   

External email sender, please take precaution.

 

 Hi jessie, 
 
Please assist with this issue on urgent basis, 
The customer has raised the issue to the MOC. 
 
Regards 
Shakeeb 

 

   

 

 
 
From:
"Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
 "Manish Kumar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]>,
 "Malik Ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Saturday, March 6, 2021 9:50:55 PM 
Subject: Re: Status Issue #6278729951

 

 

 Hi Team, 

 

 
 Order has been marked as NDR while the customer has reported to us that they have received the complete order. The customer wish to return one item in this order
 but we are unable to do the same as there is an RMA created in this order for NDR already which is showing reached warehouse status at this time. If the same gets processed, customer will get refund for the whole order. 

 

 
 Please look into this and assist to stop the RMA from getting processed, also please advise regarding how to go about creating a return in this order. 

 

 
 Thank you for your help! 

 

 
 Regards, 

 
 
 Apoorv 

 

 

 
 
From:
"Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, March 6, 2021 9:43:10 PM 
Subject: Status Issue #6278729951

 

 

 Hi Team, 

 

 
 Problem Statement: Status Issue 

 

 
 Ticket NO. 2194071 

 

 Order Date :  Mar 1, 2021 

 
 
 Order ID: 6278729951 

 
 
 Tracking ID: CRDSAL0191414821 

 
 
 Assistance Required: Need Urgent updating 

 

 
 Issue Description: The customer has received the order but on hybris the status is NDR, and the customer wants to return one item, so kindly check this issue and
 assist. 

 

 
 Regards, 

 
 
 Fatma Maher 

 

 

   

 

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