Subject: RE: Store complaint - Ticket ID 2060433
From: Omkar BhaskarMethavade <[email-masked]>
To: Mxd Daralsalam <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Balaji Thulasiram <[email-masked]>, Govind Parab <[email-masked]>
Date: Mon, 5 Apr 2021 17:04:18 +0000

Hi Max Dar Salam Team,

Please look into trail email, about a complaint received from one of the customer who has shopped in your store. Requesting you to call the customer and resolve the issue.

@Jessie Caparas<mailto:[email-masked]> – You can close the ticket, store team will take care here onwards.

Thank you,
Omkar

From: Jessie Caparas <[email-masked]>
Sent: Monday, April 05, 2021 7:38 PM
To: Omkar BhaskarMethavade <[email-masked]>
Cc: Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: Store complaint - Ticket ID 2060433
Importance: High

Hi Omkar,

Can you please help us forward this complaint to the concerned store team?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 7:56 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store complaint - Ticket ID 2060433

External email sender, please take precaution.
Hi Team,

Kindly assist us to loop the concerned team for the below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 8:06:43 PM
Subject: Store complaint - Ticket ID 2060433

Hi Team,

The customer is complaining that for the store purchases on Jan 17 from Max, Dar Salam, Qatar, he returned some of the items on Jan 19 and has asked the refund to be processed to his credit card but as per the receipt the refund has been processed as a credit voucher. Please find attached the screenshot for the same.

Customer Name: Athira
Mobile: 66743893

Kindly assist.

Regards,
Nikhil.

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