Subject: RE: Kuwait Lockdown
From: Mohd Imran <[email-masked]>
To: Rawan Barghouth <[email-masked]>, Jessie Caparas <[email-masked]>, Ali Mkhaimer <[email-masked]>, Mohammad Tarabishi <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Nour Hanayneh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 5 Apr 2021 09:35:14 +0000

Dear Team

As per new guidelines issued by Ministry of Interior curfew timings are revised from 7th April to 22nd April

Please be apprised regarding new timings

Operating hours :

Store timings     : 7:30 am to 5:30 pm  (Saturday to Friday)

CnC collection timings : 7:30 am to 5:30 pm  (Saturday to Friday)

Home delivery  : 8:30 am to 6:00 pm

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Rawan Barghouth <[email-masked]>
Sent: Tuesday, March 23, 2021 1:32 PM
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Ali Mkhaimer <[email-masked]>; Mohammad Tarabishi <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: Kuwait Lockdown

External email sender, please take precaution.
Hi Jessie,

Thanks for the updates.

The below was shared with the team.

Best Regards,

Rawan Barghouth
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799 526124
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cf747a865bd1c49c372a408d8edde8240%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520887247060744%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JUCQCTt0xu%2BGFUs0rKFCdM5igIyvq5dhwPb5llv6dBI%3D&reserved=0>
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From: Jessie Caparas [mailto:[email-masked]]
Sent: Monday, March 22, 2021 6:33 PM
To: Mohd Imran; Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi
Cc: Nour Hanayneh; Escalations Dxbteam; Mustehsan Siddiqui
Subject: RE: Kuwait Lockdown
Importance: High

Hi Team,

Here's the revised timings for stores in Kuwait.

MOI has revised curfew timings 6:00 pm to 5:00am from 23rd march until further notice.

Operating hours:

Store timings     : 7:30 am to 4:30 pm  (Saturday to Friday)

Cust C&C timings: 7:30 am to 4:30 pm  (Saturday to Friday)

Home delivery : 8:30 am to 4:30 pm

Please cascade this information to the team and ensure we provide the updated timings.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 6, 2021 11:53 AM
To: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Kuwait Lockdown

Hi Team,

Please be informed that Kuwait government has declared partial curfew from 7th March (Sunday)

Operating hours :

Store timings     : 7:30 am to 3:30 pm  (Saturday to Friday)

Cust CnC timings : 7:30 am to 3:30 pm  (Saturday to Friday)

Home delivery  : 8:30 am to 3:30 pm

Kindly cascade this information to front end team and manage queries and escalation accordingly.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 4, 2021 4:53 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Kuwait Lockdown

External email sender, please take precaution.
Dear Mustehsan,

Thank you for the update the team was informed.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cf747a865bd1c49c372a408d8edde8240%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520887247080736%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cl6O5VHDps8Q33Vst9jSlw%2F1DVQ3wgwXLga6uRKY8kg%3D&reserved=0>
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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mustehsan Siddiqui [mailto:[email-masked]]
Sent: Thursday, February 4, 2021 2:29 PM
To: Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi; seeta.seeta; Shakeeb Arsalan; Apoorv Joshi
Cc: Nour Hanayneh; Saurabh Dadu; Escalations Dxbteam
Subject: Kuwait Lockdown
Importance: High

Hi All,

Ministry of health has imposed an evening lockdown in KUWAIT starting from Sunday, 7th Feb onwards. As per guidelines all malls and commercials activities will be closed from 8 PM to 5 AM daily until further notice. Our retail stores across all brands will be operational from 10 AM - 7:30 PM daily, until further notice.

Please ensure to cascade the information across our teams & customers should be informed accordingly. These updates with the new timings will be updated shortly on our help center pages as well.

Regards,
Mustehsan Siddiqui

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cf747a865bd1c49c372a408d8edde8240%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520887247110713%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3OD6Y315rZF3de5Gz7y%2B%2Brm1uKejGuMHEDs6VDLPIT4%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com