Subject: Re: Refund not processed - 9641242178
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 1 Apr 2021 03:17:39 -0700 (MST)

Hi Team, 

Kindly assist on the below concern as per the Jira team "The order is gone for processing, request OMS team to initiate the cancellation from their end then order will be cancelled automatically from hybris" 

Order ID 9641242178 
Order date: 3/10/2021 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, March 31, 2021 6:30:14 PM 
Subject: Refund not processed - 9641242178 

Hi Team, 

With regards to Order ID 9641242178, the order status is cancelled, but the refund has not been processed yet. REL-139630 was raised, but they are asking to get in touch with OMS team to process the refund. There is no consignment details for the order. 

Kindly assist with the refund. 

Regards, 
Nikhil.