Subject: Re: Damaged item
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Mayar Mayar Nasser <[email-masked]>
Date: Thu, 1 Apr 2021 02:49:21 -0700 (MST)

Hi Team, 

The customer has reported that the item (163007313 - - Guess Men's Force Black Analog Leather Strap Watch W0674G6) stopped working and it is under the warranty period of one year. 

Order Date : Dec 1, 2020 
Order ID: 6250123603 
Tracking ID: 46386884611 

Delivery date: 12/31/2021 

Please advise if the above item can be replaced or we should accept return and refund for this item. 

Than you for your help. 

Regards, 
Manish 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, March 31, 2021 6:24:00 PM 
Subject: Damaged item 

Problem Statement: Damaged item 

Order Date : Dec 1, 2020 
Order ID: 6250123603 
Tracking ID: 46386884611 

Assistance Required: Change the item 
Issue Description: The customer wants ordered a watch but it is not working . it has 1 year Warranty so Kindly do the needful . The customer is chasing us from 12/31/20 so Kindly do the needful > 
Regards, 
CS Team Mayar