Subject: Re: WWD item not delivered - 9639435282
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 31 Mar 2021 03:18:46 -0700 (MST)

Hi Team, 

Please check the below concern and advise if we can refund the customer as he is insisting that he did not received the item. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, March 31, 2021 1:12:50 PM 
Subject: Fwd: WWD item not delivered - 9639435282 

Hi Team, 

Problem Statement: WWD Missing items / refund approval 
Order Date: Mar 03, 2021 
Order ID: 9639435282 
Tracking ID: 16043409639435282 
Date of Delivery: Mar 08, 2021 
Assistance Required: Need missing item 

Issue Description: The customer is adamant that he has not received the WWD item against the Order ID 9639435282. We have shared the attached POD as well, but still the customer is telling that the item is not delivered. 

The item is 162831367 - - Disney Cars Print 3-Piece Table and Chairs Set for AED 167.00 

Customer history: The customer has completed 3 orders with us worth AED 1507.00. 

Kindly advise what is to be done. 

Regards, 
Nikhil.