Subject: New Reply Received - Re: Complaint for our order number: 8396433267
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 07:14:42 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Re: Complaint for our order number: 8396433267  Ticket comment <div dir="ltr">Dear Sir/Madam,<div><br></div>
<div>Refer to my subject order, we have a complaint to register for the Bed as there is a metal strip on the headrest of our bed which came out and is hanging now. </div>
<div><br></div>
<div>Kindly request to send the technician to fix it.</div>
<div><br></div>
<div>My contact numbers are: 55110284 &amp; 50251861</div>
<div><br></div>
<div>Thanks,</div>
<div>Samad Kareem<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
</div></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Samad Kareem</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Thu, Nov 12, 2020 at 8:14 PM<br>Subject: Fwd: Complaint for our order number: 8396433267<br>To: Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
</div>
<div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Pls check the attached photo which has to be fixed ASAP.</div>
<div dir="auto"><br></div>
<div dir="auto">I have sent so many emails, however my problems are not being resolved.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly expedite.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks,</div>
<div dir="auto">Samad Kareem</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Samad Kareem</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Tue, Nov 10, 2020, 10:39 AM<br>Subject: Re: Complaint for our order number: 8396433267<br>To: Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
</div>
<br><br><div dir="auto">Still pending.<div dir="auto"><br></div>
<div dir="auto">Thanks,</div>
<div dir="auto">Samad Kareem</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Nov 10, 2020, 10:25 AM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1391099</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1391099<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">nitesh . singh : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div>
<div>Hi Samad,</div>
<div><br></div>
<div>Thank
you for getting in touch with us.</div>
<div>
<div> </div>
<div>Kindly confirm whether your issue under order ID: 8396433267 has been resolved so we can further assist you.</div>
<div> </div>
<div>We
look forward to hearing from you.</div>
<div> </div>
<div>
<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
</div>
</div>
</div></div>
<div></div>
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Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043205717171'>20201112_201105.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1391099