Subject: Late refund (Cancelled RMA) / 9639832586
From: PRINCE MALIK <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Manish Kumar <[email-masked]>
Date: Fri, 26 Mar 2021 02:51:01 -0700 (MST)

Hi Team, 

Ticket-2256302 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Mar 5, 2021 
Order ID: 9639832586 
RMA: 1000615291 
Tracking ID: RP030921002111 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince