Subject: Missing Items - 9638983520
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 23 Mar 2021 02:03:29 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 
Order Date: 01/03/2021 
Order ID: 9638983520 
Tracking ID: FP030221001422 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 05 items but as per the customer he/she has only received 01 item, Under the consignment details we can see that all 05 items has been shipped from our side. 

Customer history: 4 ITEMS OUT OF 5 ARE MISSING, CUSTOMER WANTS THE SAME/REFUND ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item are: 

162902564 - - Quilted Bi-Fold Wallet with Snap Button Closure (QTY 2) 

162894771 - - Quilted Crossbody Bag with Metallic Chain and Zip Closure (QTY1) 

162900296 - - Textured Crossbody Bag with Metallic Chain and Zip Closure (QTY 2) 

162820882 - - Textured Long Wallet with Zip Closure (QTY 2) 

The total value for the missing items are AED 197.00. 

The child ticket 2192500 was raised on Mar 05, but there is no response yet. Kindly assist. 

Regards, 
Nikhil