Subject: Re: Refund Not Processed for the rejected refund /// 6257992045
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 22 Mar 2021 01:58:17 -0700 (MST)

Hi Malik, 

Can you please provide us the RRN for mentioned order number. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, 16 February, 2021 04:53:32 
Subject: Re: Refund Not Processed for the rejected refund /// 6257992045 

+++ Bank statement attachment. 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, February 16, 2021 4:52:33 AM 
Subject: Refund Not Processed for the rejected refund /// 6257992045 

Hi Team, 

Problem Statement: Refund Not Processed for the rejected refund 

Order Date : 25-Dec-2020 

Order ID: 6257992045 
Return Tracking ID: Z2700112 

Assistance Required: Need urgent refund 

Issue Description: The amount of SAR 258.61 is Manually refunded by payfort on 03/01/2021 ,however customer claims that he still did not receive the refund , customer has also provided the bank statement as well . 
Please do the needful. 

Regards, 
Shafeeque