Subject: Behaviour issue/Store complaint -2111681
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 20 Mar 2021 08:14:45 -0700 (MST)

Hi Team, 

Please assist to forward the below store complaint and arranging a callback for the customer from the store to resolve the issue. 

Thank you for your help! 

Regards, 
Apoorv 

From: "KISHAN SINGH" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, March 18, 2021 12:43:13 PM 
Subject: Re: behaviour issue -2111681 

Hi Team, 

Problem Statement: Behaviour issue 
Ticket no-2111681 

Customer contact number: +971-557163017 

Issue- On 15/2/2021 my wife and kid visited centrepoint at oasis mall - sharjah just to purchase a toy, as my kid always prefer centrepoint as the variety of collections and much more. She went at 10.15pm and selected the toy and waited for the billing the product and she was standing after a customer and waited for 15 to 20 mins and later only one filipina lady on cash counter for entire store , didnt accept my wife to pay after waiting long time, As my wife said she even have cash to pay for this item and kid was requesting to accept for one toy and then last she said the system was closed and shouted at my wife and making bill for the another customer before us and she cannot make bill at 10.30pm and closing time was 11.00 pm, and she behave in harsh, rude and disrespectful manner. Is this a way that an employee from a reputed company attend a customer. seriously we used to purchase from centrepoint for long time , now due to this worst ,disrespectful behaviour, my kid came out of store with full of tears as he couldnt get the toy, seriously we dont have mind to enter centrepoint anymore. I am terribly sorry to taking attention of your time . I want to inform to management to look in to this aspect. 

Now i am only one customer moving out of centrepoint family , make sure you are not losing others in the pandemic situation. 

Regards, 
Krishan 

From: "KISHAN SINGH" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, February 24, 2021 3:45:19 PM 
Subject: behaviour issue -2111681 

Hi Team, 

It is a complain of behaviour issue regarding centrepoint store at oasis mall - Sharjah. on 15/02/2021, kindly find the attachment for issue and do the needful asap. 

Regards, 
Krishan.