Subject: Re: Partial Cancellation - 6268593413
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 20 Mar 2021 05:50:25 -0700 (MST)

Hi Akshay, 

Can you please share an update on the below, one item has been cancelled at this time: 155705372_LS_MX but the remaining item which is 159560438_LS_MX is still not cancelled. Kindly assist to cancel the remaining item as well. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Thursday, March 18, 2021 6:34:02 PM 
Subject: RE: Partial Cancellation - 6268593413 

[ mailto:[email-masked] | @Apoorv ] 

Escalated to tech. 

INC1006004 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, March 18, 2021 3:33 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: RE: Partial Cancellation - 6268593413 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Kindly check on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 18, 2021 12:09 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Partial Cancellation - 6268593413 

External email sender, please take precaution. 

Hi Team, 

Please assist to cancel the following items: 

155705372_LS_MX , 

159560438_LS_MX 

Items were not sent under consignment and partial cancellation is getting failed. 

Thank you for your help! 

Regards, 

Apoorv 

From: "ARUNJAY RAJ" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 4 February, 2021 20:52:44 
Subject: Regarding order cancellation and refund/​ 2054262 /6268593413/ [ mailto:[email-masked] | 
[email-masked] ] 

Hi Team, 

Problem Statement: Customer received only 2 items in order, and looking for remaining items 

Order Date : Jan 29, 2021 

Order ID: 6268593413 

Tracking ID: FP0131211000723 

Issue Description: customer placed order for 4 items and received only two items, while processing for partial cancellation, process getting failed, 

​ 

Kindly check and do the needful, Thanks for the help 

Regards, 

Arunjay 

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