Subject: Refund approval - 9624432960
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 20 Mar 2021 05:02:21 -0700 (MST)

Hi Team, 
​ 
Problem Statement: Refund Not Processed 
Order Date : Dec 25, 2020 
Order ID: 9624432960 
Return Tracking ID: 46047552040 
Assistance Required: Process refund asap. 

Issue Description: The customer is not sure of the return tracking number and the Aramex team has confirmed that the returned item was delivered back to us under AWB 46047552040. 

Please confirm whether the item id 162202219 was delivered back to us for Order ID 9624432960. 

We have raised a child ticket but there is no response. Also, we are unable to see any returns in Oracle against the Order ID 9624432960. 

Kindly provide the approval for the refund of the item id 162202219 for AED 49.00. 

The customer is with us since July' 2019 and have completed 21 transactions with us. 

Regards, 
Nikhil