Subject: Re: Late collection 6270723555
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Krizette Masangkay <[email-masked]>, AbdulrahmanMoha <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 20 Mar 2021 02:44:32 -0700 (MST)

Hi Team, 

Kindly assist on the below. Not getting any updates on this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "AbdulrahmanMoha" <[email-masked]>, "Krizette Masangkay" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Thursday, March 18, 2021 10:00:21 PM 
Subject: Re: Late collection 6270723555 

Hi Team, 

AWB: 46417291760;C185A8A 

Kindly contact the customer on 0552995658 on priority and arrange collection with them. Customer is trying to return items since over a month and the collection is getting cancelled everytime. Customer has confirmed multiple times that their contact number is correct and they are not receiving any calls. 

Please assist to arrange the collection on this. Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, March 15, 2021 6:19:54 PM 
Subject: Late collection 6270723555 

Hi Team, 

Problem Statement: Late collection 

Order Date : Feb 4, 2021 
Order ID: 6270723555 
Return Tracking ID: 46410100004 
Collection reference: B173396 
Assistance Required: Need urgent Collection 

Issue Description: i raised a return request on 2/17/21 a. and i shared the customer's contact number and address to aramex team, but they are laying and saying that the customer has no item to return, but the customer contacted us after that email and said t returns has not been collected yet, so kindly check this issue and assist. 

Regards, 
Fatma Maher