Subject: WWD Wrong Color Received - 9639997891
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, sachin maheshwari <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Fri, 19 Mar 2021 06:15:29 -0700 (MST)

Hi Team, 

With reference to the order number: 9639997891 
Item: 162110669 - - Giggles Lloyd Travel System 

Customer placed this order on March 5, 2021 and the order was delivered to the customer on March 11, 2021. Customer came reporting to us on March 11, 2021 and the same was forwarded to the WWD Team as per the matrix however, receiving no updates on it yet. Customer wish to receive the correct color which they ordered and customer can be reached on 0558690799. 

Please look into this and advise if the replacement can be done for this item, the item is still unused and we have already pushed back the customer regarding return and exchange not being available for items requiring assembly but customer keeps on insisting. 

Thank you for your help! 

Regards, 
Apoorv