Subject: Missing Item/Refund Approval - 9640166212
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 19 Mar 2021 05:16:01 -0700 (MST)

Hi Jessie, 

Problem Statement: Missing Item/Refund Assistance 

Ticket ID: 2220792 
Child Ticket: 2249910 
Order Number: 9640166212 
Order Date: Mar 6, 2021 
AWB: 1000010151028 
Missing Item: 162372039 - - ELLE Textured Hardcase Luggage with Retractable Handle 
Order Value: AED 749.00 

Issue Description: Customer reported missing item in their order, the item mentioned above. However, the total value of this item is AED 139 so we raised a Child ticket to confirm whether the item was shipped or not but WH has confirmed shipping the items and courier has confirmed delivering what they received. Customer has checked the package again and has confirmed they did not receive these items. 

Missing item refund value: AED 139 

Case History: Customer contacted us and reported that they did not receive the above mentioned item. Customer was asked to check the consignment again and did confirm not receiving the items again. We have raised a Child ticket to confirm if the item was sent, as per wh they have shipped all the items. 

Customer is waiting for their refund and wants the same to be processed on priority. 

Customer History: Customer is shopping with us since May 2019 and has 48 completed orders. 

Assistance Required: Requesting you to please assist in getting a refund approval for this missing item so we can close this case. 

Thank you for your help! 

Regards, 
Apoorv