Subject: Re: C&C Delay - 6280017775
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: ArishLaila <[email-masked]>, Mohd Imran <[email-masked]>, Vinod Sharma <[email-masked]>, Sharafuddeen Kulumbil <[email-masked]>, Seeta Seeta <[email-masked]>, Fatma Maher <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 17 Mar 2021 01:17:15 -0700 (MST)

Hi Jessie, 

Please assist to cancel this order, as per warehouse the order is not showing in WMS. We have tried to cancel this order and the same is getting failed on hybris. Partial cancellation option is showing greyed out. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "ArishLaila" <[email-masked]> 
Cc: "Vinod Sharma" <[email-masked]>, "Sharafuddeen Kulumbil" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fatma Maher" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, March 16, 2021 2:44:17 PM 
Subject: RE: C&C Delay - 6280017775 

Hi [ mailto:[email-masked] | 
@ArishLaila ] , 

Please check and get this order dispatched on priority. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, March 15, 2021 8:19 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Vinod Sharma <[email-masked]>; Sharafuddeen Kulumbil <[email-masked]>; seeta.seeta <[email-masked]>; Fatma Maher <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: C&C Delay - 6280017775 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in getting an update on the below, customer is contacting on chasing via chat regarding her order on a regular basis. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sharafuddeen Kulumbil" < [ mailto:[email-masked] | [email-masked] ] >, "Vinod Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 14, 2021 5:47:20 PM 
Subject: C&C Delay - 6280017775 

Hi Team, 

Order Number: 6280017775 

Store Code: Max - 60317 

Order placed on March 4, 2021 and there are no consignment details still. Please advise if this order is visible, if so, please ship this order out within today on priority. Escalating this directly as the customer is now threatening to complaint to consumer forum instead of child ticket. 

Thank you for your help! 

Regards, 

Apoorv 

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