Subject: Re: Late collection 9617108930
From: Vaibhav Ohri <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Peter Dsouza <[email-masked]>, Jessie Caparas <[email-masked]>, Dipesh Regmi <[email-masked]>, Sanjana Suresh <[email-masked]>, Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>, Ashish Karini <[email-masked]>, "Anwar P. Panery" <[email-masked]>, seeta.seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, MOHAMMED FAHIM <[email-masked]>, Malik Ismail <[email-masked]>, E
Date: Wed, 17 Mar 2021 00:56:53 +0000

Hi Apoorv

We haven't got any update from you if this return needs to be picked or not.

Customer had raised DED complaint but when we confirmed with the customer there is nothing to be returned.

Can we please get an update if this return needs to be picked or not.

Regards

Vaibhav ohri

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: 15 March 2021 19:07
To: Vaibhav Ohri <[email-masked]>
Cc: Peter Dsouza <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Dipesh Regmi <[email-masked]>; Sanjana Suresh <[email-masked]>; Mohd Imran <[email-masked]>; Manish Kumar <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>; seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Shakeeb Arsalan <[email-masked]>; MOHAMMED FAHIM <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late collection 9617108930

External email sender, please take precaution.

Hi Vaibhav,

We are checking with the customer again at this time to confirm if they wish to return still and to confirm their contact number again.

Will update you on the same soon.

Thanks and Regards,
Apoorv

________________________________
From: "vaibhav ohri" <[email-masked]>
To: "Peter Dsouza" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Sanjana Suresh" <[email-masked]>
Cc: "Mohd Imran" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ashish Karini" <[email-masked]>, "anwar panery" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "MOHAMMED FAHIM" <[email-masked]>, "malik ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Monday, March 15, 2021 9:18:34 PM
Subject: Re: Late collection 9617108930

Hi Akshay

The driver just confirmed with the customer again, still the customer told him there is nothing to be returned.

Can we please get a confirmation if the return needs to be picked or not.

Regards

Vaibhav ohri

________________________________
From: Vaibhav Ohri <[email-masked]>
Sent: 15 March 2021 18:19
To: Peter Dsouza <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Dipesh Regmi <[email-masked]>; Apoorv Joshi <[email-masked]>; Sanjana Suresh <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Manish Kumar <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>; seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Shakeeb Arsalan <[email-masked]>; MOHAMMED FAHIM <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late collection 9617108930

Hi Akshay

The collection was attempted again on 11th March.

The customer informed the driver that he doesn't want to return anything. Can you please confirm with the customer and let us know so that the collection can be arranged again.

Regards

Vaibhav ohri
________________________________
From: Peter Dsouza <[email-masked]>
Sent: 15 March 2021 17:25
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Dipesh Regmi <[email-masked]>; Apoorv Joshi <[email-masked]>; Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Sanjana Suresh <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Manish Kumar <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>; seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Shakeeb Arsalan <[email-masked]>; MOHAMMED FAHIM <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late collection 9617108930

Dear Vaibhav / Dipesh: As discussed, please close this by tomorrow

Thanks & Regards,

Peter Dsouza

UAE- RDC Operations – Non Home

Landmark Group, Jabel Ali, Dubai, UAE

Contact No: +971 4 809 4409 ; Mobile: +971 50 2960624

From: Akshay Berry <[email-masked]>
Sent: Monday, March 15, 2021 6:11 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Peter Dsouza <[email-masked]>; Sanjana Suresh <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Manish Kumar <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>; seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Shakeeb Arsalan <[email-masked]>; MOHAMMED FAHIM <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late collection 9617108930

Hi Vaibhav / Dipesh,

Reminder.

@Peter Dsouza<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]> Please intervene and get it collected asap.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 5:26 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late collection 9617108930
Importance: High

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>

Any update on this order?

Customer has raised this to DED FYI.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 7, 2021 1:15 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late collection 9617108930

External email sender, please take precaution.

Dear Vaibhav,

As per tracking it is showing out for pickup, no update after that. Can you please advise if the items are picked up, if not please advise why are they not getting collected. Is the customer not reachable on the contact number shared?

Kindly update on this asap. Thank you for your help!

Regards,

Apoorv

________________________________

From: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "anwar panery" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 6, 2021 5:31:22 PM
Subject: RE: Late collection 9617108930

HI Imran

The collection has been arranged for today.

Regards

Vaibhav Ohri

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 6, 2021 3:57 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late collection 9617108930

Hi @Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>,

For your action please.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 4, 2021 8:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late collection 9617108930

External email sender, please take precaution.

Hi Jessie/Akshay,

Can you please assist to arrange the collection on the below case. Customer can be reached on +971585464345. We have marked this for reattempt on fareye.

Collection pending since Dec 2020

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "anwar panery" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 6:43:18 PM
Subject: Re: Late collection 9617108930

Hi Team,

Kindly assist us on the following collection. The customer can be reached at +971585464345

Order Date: 24/11/2020

Order ID: 9617108930

Tracking ID: ​RP013021002018

Thank you for your help.

Regards,

Manish

________________________________

From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 6:21:36 PM
Subject: Late collection 9617108930

Hi Team,

Problem Statement: Late collection

Order Date: 24/11/2020

Order ID: 9617108930

Tracking ID: ​RP013021002018

Assistance Required: Need arrange collection urgently.

Address: Dubai - silicon - dnp building ( dr nutrition company).

Contact number:  971585464345

Issue Description: Return request created on 30/1/2021 after deleting RMA multiple time but not collected yet.

Kindly contact the customer on the above contact number to arrange collection as the case is pending for two months.

Best Regards,

Juhi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVaibhav.Ohri%40landmarkgroup.com%7Cb635d5bb47504ae055f008d8e7cc6c71%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637514212493301398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gjldSlYaVdHjslm1Vl2pBeALt2AyA366QxCZ7yXf0os%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com