Subject: Re: Knet Refund #8398446221
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 14 Mar 2021 01:28:34 -0700 (MST)

Hi Jessie, 

Regarding the order number: 8398446221, customer was refunded KWD 6.50 to My Credits but only KWD 1.50 has been refunded to him. Customer is asking for the remaining KWD 5 and hence the reason why the case is still pending. The order is also not visible on hybris anymore now. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Rashid Gafoor Kaskar" <[email-masked]> 
To: "Mohamed Mahmoud" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, October 5, 2020 4:29:50 PM 
Subject: RE: Knet Refund #8398446221 

Hi, 

Refund was done on 29 th Sep-20 

IP Address168.187.147.210Batch ID-1 

Transaction Date/TimeTue Sep 29 10:29:53 AST 2020Post Date0929 

Transaction ID202027332296693Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDNational Bank of Kuwait 

Card Number464452******1485Card ExpirationJun , 2022 

Transaction Amount1.500Currency Code414 

Merchant Track ID159792401000015287Result CodeCAPTURED 

Host Response00Authorization Code927953 

AVS ResponseCVD2 Validation Repsonse 

Reference ID027396000426STAN ID252360 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

Regards, 

Rashid Kaskar, 

F&A, 

Landmark Group, 

Kuwait 

(O) : +965 22909909 Ext 1404 

From: Mohamed Mahmoud <[email-masked]> 
Sent: Monday, October 05, 2020 1:53 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Cc: Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Knet Refund #8398446221 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] , 

Kindly is there any update here. 

Thanks, 

Ali 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 26, 2020 7:08 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Knet Refund #8398446221 
Importance: High 

External email sender, please take precaution. 

Hi Rashid, 

Kindly assist us to process the Knet ticket: 03624036 in order # 8398446221 

Regards, 

Fauzan 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com