Subject: Re: [#2148406] - inbound call for order ID 9637223675
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 14 Mar 2021 01:18:13 -0700 (MST)

Hi Akshay, 

Voucher has been shared with the customer, PFA for the same. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Sunday, March 14, 2021 1:09:35 PM 
Subject: FW: [#2148406] - inbound call for order ID 9637223675 

Team, 

Share the voucher for the missing item with the customer and close ticket# 2155221. 

Confirm once done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Gito Varghese <[email-masked]> 
Sent: Sunday, March 14, 2021 8:38 AM 
To: Raveen Sethupathy <[email-masked]>; Akshay Berry <[email-masked]>; Ron Thomas <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Re: [#2148406] - inbound call for order ID 9637223675 

Dear Babyshop Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 835-Q6BZ-4GYC-EY11-Y|Start Date: 14.03.2021 00:00:00|End Date: 14.06.2021 23:59:00 

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A 

Value: 20 AED|Minimum Threshold Value: 21 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 
Gito Varghese 

Digital Marketing Coordinator 

Web Team | Landmark Group 

T: +97145172153 

From: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, March 11, 2021 at 3:52 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >, Gito Varghese < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2148406] - inbound call for order ID 9637223675 

[ mailto:[email-masked] | @Gito Varghese ] Fyi. 

Regards, 

Raveen Sethupathy 

Team Lead - Ecommerce Content Merchandising 

Web Team | Landmark Group 

m: +971566909499 

t: +97145172141 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 11, 2021 3:34 PM 
To: Gito Varghese < [ mailto:[email-masked] | [email-masked] ] >; Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2148406] - inbound call for order ID 9637223675 

Hi [ mailto:[email-masked] | 
@Gito Varghese ] [ mailto:[email-masked] | 
@Ron Thomas ] , 

Please issue a voucher for AED 20 threshold AED 21 valid for 3 months BS item only. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 27, 2021 6:31 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: [#2148406] - inbound call for order ID 9637223675 

Hi [ mailto:[email-masked] | 
@Akshay Berry ] , 

Basket coast Aed 20 & I am ok,if same has to be issued in the form of a GV. 

Regards, 

Sachin 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 27, 2021 12:25 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Deepak Kumar Shah < [ mailto:[email-masked] | [email-masked] ] >; samreen shaikh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: [#2148406] - inbound call for order ID 9637223675 

Hi [ mailto:[email-masked] | 
@Sachin ] , 

Customer is willing to keep the item as it has been used now. 

Please advise if we can compensate for the missing basket as the customer specifically ordered this item as it was with a basket. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 26, 2021 8:31 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Deepak Kumar Shah < [ mailto:[email-masked] | [email-masked] ] >; samreen shaikh < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: [#2148406] - inbound call for order ID 9637223675 

[ mailto:[email-masked] | @Akshay Berry ] 

Kindly check on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 25, 2021 2:22 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Deepak Kumar Shah < [ mailto:[email-masked] | [email-masked] ] >; samreen shaikh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: [#2148406] - inbound call for order ID 9637223675 

Hi [ mailto:[email-masked] | 
@Deepak Kumar Shah ] , 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2Fdepartment%2Fmaternity%2Fp%2F162927818&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C56be657531f541e1a12308d8e6a2e974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637512934660721294%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cj%2FXaG5lgYbQKWTqJrjnabq7NTACipO1v%2Fq0xppUs9E%3D&reserved=0 | https://www.babyshopstores.com/ae/en/department/maternity/p/162927818 ] 

Can you pls advise id the basket is missed or it has been removed from design itself. 

Hi [ mailto:[email-masked] | 
@samreen shaikh ] , can you pls get this updated (image / content). 

Hi [ mailto:[email-masked] | 
@Escalations Dxbteam ] , as we do not have basket in stock, it can be taken back. 

Regards, 

Sachin 

From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 25, 2021 2:16 PM 
To: Babyshop < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: [#2148406] - inbound call for order ID 9637223675 
Importance: High 

Dear Sachin, 

Basket doesn’t exist on current shipment from the manufacturer. Please advise. 

Best Regards, 

Dhan Bahadur Rai 

COD operations, Babyshop, Jebel ali, Dubai, UAE. 

Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077 

Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797 

[ mailto:[email-masked] | [email-masked] ] | Join our Social Circle : 

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P " Please consider the environment before printing the mail. save the greenery to save the earth. " 

From: Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 24, 2021 1:34 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: [#2148406] - inbound call for order ID 9637223675 

External email sender, please take precaution. 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2148406&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C56be657531f541e1a12308d8e6a2e974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637512934660741277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3X2yw7vNnTmWdU54hDsHzrv1bE3ayclK9%2BpAyi19SoU%3D&reserved=0 | 
#2148406 ] raised by Drjubi123 ( [ mailto:[email-masked] | [email-masked] ] ). 

Hi Team, 

The customer is requesting for the below item to be assembled because the front basket of the item is missing 

Please find the below details: 

Order number: 9637223675 

Item ID: 162927818 

Phone number: +971556056675 

Address: 

Bldg 11 apt 302 shorooq mirdiff 

Bldg 11 

Mirdiff 

Dubai 

Best Regards, 

On Wed, 24 Feb at 1:33 PM , Drjubi123 < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

The customer is requesting for the below item to be assembled because the front basket of the item is missing 

Please find the below details: 

Order number: 9637223675 

Item ID: 162927818 

Phone number: +971556056675 

Address: 

Bldg 11 apt 302 shorooq mirdiff 

Bldg 11 

Mirdiff 

Dubai 

Best Regards, 

2148406:1125156 
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