Subject: Re: Bank transfer #2000294535
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, malik ismail <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Tue, 9 Mar 2021 08:58:21 -0700 (MST)

Hi Jessie, 

Contacted customer under 1804968, will update you as soon as customer share these details. 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Musaed" <[email-masked]> 
Sent: Tuesday, March 9, 2021 8:46:34 PM 
Subject: RE: Bank transfer #2000294535 

Hi [ mailto:[email-masked] | 
@seeta.seeta ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Can you please get in touch with the customer and get the following details. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Ahmed Ibrahim Waheed Mohamed <[email-masked]> 
Sent: Tuesday, March 9, 2021 12:05 PM 
To: Faraz Lohani <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Bank transfer #2000294535 

Hi [ mailto:[email-masked] | 
@Faraz Lohani ] 

This transfer has rejected by bank side due to info needed from the bank 

	

Bank reference 	

Narrative 	

Customer reference 	

TRN type 	

Value date 	

Credit amount 	

Debit amount 	

Balance 	

Time 	

Post date 

NONREF 	

RTN EG ACH RETURN NON-REF TT NSCB75350 N 000100- INCORRECT ACCOUNT 	

NONREF 	

TFR+ 	

20/12/2020 	

308.00 	

13:26 	

20/12/2020 

Kindly verify account number with customer 

And the bank need the below data 

1.Full Given Name and Surname 

2.Date of Birth (DD/MM/YYYY) 

3.Nationality 

4.Citizenship 

5.Country of Residence 

6.Passport Number or National ID Number 

Once you provide we will proceed the transfer ASAP 

Thanks in advance 

Best Regardes 

Ahmed Ibrahim | Finance Assistant 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48 

Mob +201097974679 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C9028af7fb01142b14d3e08d8e2d204be%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637508738947042151%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zQJFEYMGsVbRfBPj469GE3GWMgfpOumykGWX5vM%2FJtk%3D&reserved=0 | www.landmarkgroup.com ] 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 09, 2021 9:39 AM 
To: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank transfer #2000294535 

Hi [ mailto:[email-masked] | 
@Alinaqi Bhavnagri ] , 

A gentle reminder. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 2, 2021 1:46 PM 
To: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank transfer #2000294535 

Hi [ mailto:[email-masked] | 
@Alinaqi Bhavnagri ] , 

Can you please provide the proof of all the transfers done as the customer is still following up with us for the refund. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 2:59 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank transfer #2000294535 

There are no pending cases. All transfers are done. 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C9028af7fb01142b14d3e08d8e2d204be%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637508738947052101%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KAVsW6KzULIVrUN6gtGwoE1pzSPm8LUfkNGSK1BvIg8%3D&reserved=0 | 
Outlook for iOS ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 12:57:55 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank transfer #2000294535 

External email sender, please take precaution. 

Hi Malik, 

Can you please assist in getting an update on the below, Bank Transfer is still pending. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmed Ibrahim Waheed Mohamed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 30, 2021 2:44:45 PM 
Subject: RE: Bank transfer #2000294535 

Hi [ mailto:[email-masked] | 
@Alinaqi Bhavnagri ] [ mailto:[email-masked] | 
@Ahmed Ibrahim Waheed Mohamed ] , 

Please do the needful. 

Order 2000294535 – Ticket 00068002 

Regards, 

Malik Ismail 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 30, 2021 10:04 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank transfer #2000294535 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to close the below case. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 23, 2021 2:28:27 PM 
Subject: Bank transfer #2000294535 

Hi Team, 

With reference to order # 2000294535 

RMA: 1000142167 

Hybris ticket: 00068002 

The RMA status is bank transfer in progress and the bank details updated already. Kindly check and assist us to the bank transfer on priority basis as the case is pending since 03 Dec 2020. 

Regards, 

Fauzan 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 9, 2021 1:25:32 PM 
Subject: Bank transfer 

Hi Team, 

Order number :2000294535 

RMA:1000142167 

​Hybrise ticket id :00068002 

The refund status still in progress ,However the hybrise ticket has been created on 12/3/20 but the customer informed us he didn't receive refund kindly check and do the needful. 

Regards, 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C9028af7fb01142b14d3e08d8e2d204be%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637508738947052101%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5I9ofcV7%2BvSweTqmkZ1RFCh7ItuGzeC2%2BGdBWmY5ihs%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com