Subject: Fwd: New comment - [#2109850] FW: Incident Number INC0977470 is moved to Resolved
From: Apoorv Joshi <[email-masked]>
To: Sohaib Ahmed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 7 Mar 2021 05:49:54 -0700 (MST)

9632315216 

From: "Babyshop" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Babyshop Home Delivery" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "pankaj giri" <[email-masked]> 
Sent: Sunday, March 7, 2021 6:16:17 PM 
Subject: New comment - [#2109850] FW: Incident Number INC0977470 is moved to Resolved 

There is a new comment in the ticket submitted by Babyshop Home Delivery to HelpBSAE 
Comment added by : Faraz Lohani 

Comment Content: 
+ [ mailto:[email-masked] | @Apoorv Joshi ] 
Thankyou and Regards, 
Faraz Lohani 
Customer Support Associate 
Customer Service 
[email-masked] 

From: Babyshop Home Delivery <[email-masked]> 
Sent: Sunday, March 7, 2021 8:38 AM 
To: Babyshop <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Pankaj Giri <[email-masked]> 
Subject: RE: [#2109850] - FW: Incident Number INC0977470 is moved to Resolved 
Importance: High 
Dear Team, 
RTS was already scanned for the order via RMA 1000535061 . Please find the screenshot. There is no task pending at our end. 
Best Regards, 
Dhan Bahadur Rai 
COD operations, Babyshop, Jebel ali, Dubai, UAE. 
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077 
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797 
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P " Please consider the environment before printing the mail. save the greenery to save the earth. " 
From: Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 6, 2021 4:16 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Pankaj Giri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2109850] - FW: Incident Number INC0977470 is moved to Resolved 
External email sender, please take precaution. 
Hi Babyshop Home Delivery, 

Kindly advise us with this order the RMA already created, still the items not scanned since 16 of Feb, 
​ 
Please check it's urgent case, 
​ 
Thanks in advance and best Regards, 
Razan Sa'ad 
[ mailto:[email-masked] | [email-masked] ] 

BQ_BEGIN

On Tue, 16 Feb at 4:51 PM , Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > wrote: 
Dear Pankaj, 
Please recreate return delivery order number then closed with reference of previous RDO. Then we will be able to scan RTS. If any doubt, Please let me know. 
Thank you. 
Best Regards, 
Dhan Bahadur Rai 
COD operations, Babyshop, Jebel ali, Dubai, UAE. 
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077 
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797 
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P " Please consider the environment before printing the mail. save the greenery to save the earth. " 

BQ_BEGIN

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 16, 2021 4:01 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incident Number INC0977470 is moved to Resolved 
Hi [ mailto:[email-masked] | 
@Babyshop Home Delivery ] , 
Please find the RMA as requested below: 
1000535061 
Thankyou and Regards, 
Faraz Lohani 
Customer Support Associate 
Customer Service 
[ mailto:[email-masked] | [email-masked] ] 
From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 16, 2021 3:47 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incident Number INC0977470 is moved to Resolved 
Importance: High 
[ mailto:[email-masked] | @Faraz Lohani ] 
Can you please take care of this? 
Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 
From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 16, 2021 3:36 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incident Number INC0977470 is moved to Resolved 
Dear jessie, 
Yes It is. 

DO_NO 
	
DELY_DATE 
	
DO_INVOICE_NO 
	
DO_ITEM_NO 
	
DO_ITEM_QTY 
	
DO_ITEM_RET_QTY 
	
DO_ITEM_DESC 
	
DO_RETURN_ORDER_NO 
	
STORE_CODE 
	
STORE_TYPE 
	
SCHEDULE_ID 
	
INVOICE_NO 
	
SCH_DELIVERY_TYPE 
	
SCHEDULE_DATE 
	
SCHEDULE_STATUS 

1583673 
	
2/10/2021 12:00:00 AM 
	
9632315216 
	
154563088 
	
1 
	
0 
	
Kit For Kids Compipure Plus Mattress 
	
1000512280 
	
88888 
	
EC 
	
104380968 
	
9632315216 
	
DEL 
	
2/10/2021 12:00:00 AM 
	
DELIVERY ORDER 

1583673 
	
2/10/2021 12:00:00 AM 
	
9632315216 
	
162009037 
	
1 
	
0 
	
Delta Abby Toddler Bed 
	
1000512280 
	
88888 
	
EC 
	
104380968 
	
9632315216 
	
DEL 
	
2/10/2021 12:00:00 AM 
	
DELIVERY ORDER 
Best Regards, 
Dhan Bahadur Rai 
COD operations, Babyshop, Jebel ali, Dubai, UAE. 
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077 
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797 
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P " Please consider the environment before printing the mail. save the greenery to save the earth. " 
From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 16, 2021 2:48 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incident Number INC0977470 is moved to Resolved 
Importance: High 
Hi Dhan, 
Return DO Closed with RMA # 1000512280 is that correct? 
Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 
From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 16, 2021 2:35 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Incident Number INC0977470 is moved to Resolved 
Importance: High 
Dear Jessie, 
Please request you to create RMA for the below closed return delivery order number. The previously provided RMA 1000512280 is seen as cancelled in OMS. 

Please note: Product has bee collected then return DO has been closed in GDMS. Please map the New RMA with the respective return DO. 
Return delivery order number : 1583673 
Invoice Number : 9632315216 
Best Regards, 
Dhan Bahadur Rai 
COD operations, Babyshop, Jebel ali, Dubai, UAE. 
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077 
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797 
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P " Please consider the environment before printing the mail. save the greenery to save the earth. " 
From: IT Service Desk < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 15, 2021 1:21 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Incident Number INC0977470 is moved to Resolved 
Dear Home Delivery, 
The Incident Number INC0977470 has been resolved and will automatically close in 5 days. 
Short description: RTS RMA creation issue 
Resolution notes: Hello User, 
Issue: RTS RMA creation issue 
Cause: RMA cancelled in OMS 
Solution: 
RMA - 1000512280 cancelled in OMS 
Please created new RMA to process return CS team or User can initiate RMA 
kindly check with CS team 
Your feedback is very important to us and will help us to improve our ability to serve you. 
We request you to participate in feedback survey email you receive for this request. 
Thank you very much for your time and cooperation. 
Best Regards, 
Durga Prasad 
SVI Application 
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