Subject: RE: [#2109850] - FW: Incident Number INC0977470 is moved to Resolved
From: Faraz Lohani <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, Babyshop <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Pankaj Giri <[email-masked]>
Date: Sun, 7 Mar 2021 12:46:04 +0000

+@Apoorv Joshi<mailto:[email-masked]>

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Babyshop Home Delivery <[email-masked]>
Sent: Sunday, March 7, 2021 8:38 AM
To: Babyshop <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Pankaj Giri <[email-masked]>
Subject: RE: [#2109850] - FW: Incident Number INC0977470 is moved to Resolved
Importance: High

Dear Team,

RTS was already scanned for the order via RMA 1000535061. Please find the screenshot. There is no task pending at our end.

Best Regards,
Dhan Bahadur Rai
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
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P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 6, 2021 4:16 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Pankaj Giri <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2109850] - FW: Incident Number INC0977470 is moved to Resolved

External email sender, please take precaution.
Hi Babyshop Home Delivery,

Kindly advise us with this order the RMA already created, still the items not scanned  since 16 of Feb,
​
Please check it's urgent case,
​
Thanks in advance and best Regards,
Razan Sa'ad
[email-masked]<mailto:[email-masked]>

On Tue, 16 Feb at 4:51 PM , Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>> wrote:
Dear Pankaj,

Please recreate return delivery order number then closed with reference of previous RDO. Then we will be able to scan RTS. If any doubt, Please let me know.

Thank you.
Best Regards,
Dhan Bahadur Rai
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
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P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 4:01 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0977470 is moved to Resolved

Hi @Babyshop Home Delivery<mailto:[email-masked]>,

Please find the RMA as requested below:
1000535061

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 3:47 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0977470 is moved to Resolved
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can you please take care of this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 3:36 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0977470 is moved to Resolved

Dear jessie,

Yes It is.
DO_NO
DELY_DATE
DO_INVOICE_NO
DO_ITEM_NO
DO_ITEM_QTY
DO_ITEM_RET_QTY
DO_ITEM_DESC
DO_RETURN_ORDER_NO
STORE_CODE
STORE_TYPE
SCHEDULE_ID
INVOICE_NO
SCH_DELIVERY_TYPE
SCHEDULE_DATE
SCHEDULE_STATUS
1583673
2/10/2021 12:00:00 AM
9632315216
154563088
1
0
Kit For Kids Compipure Plus Mattress
1000512280
88888
EC
104380968
9632315216
DEL
2/10/2021 12:00:00 AM
DELIVERY ORDER
1583673
2/10/2021 12:00:00 AM
9632315216
162009037
1
0
Delta Abby Toddler Bed
1000512280
88888
EC
104380968
9632315216
DEL
2/10/2021 12:00:00 AM
DELIVERY ORDER

Best Regards,
Dhan Bahadur Rai
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
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P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 2:48 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0977470 is moved to Resolved
Importance: High

Hi Dhan,

Return DO Closed with RMA # 1000512280 is that correct?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 2:35 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Subject: FW: Incident Number INC0977470 is moved to Resolved
Importance: High

Dear Jessie,

Please request you to create RMA for the below closed return delivery order number. The previously provided RMA 1000512280 is seen as cancelled in OMS.

Please note: Product has bee collected then return DO has been closed in GDMS. Please map the New RMA with the respective return DO.

Return delivery order number : 1583673
Invoice Number : 9632315216

Best Regards,
Dhan Bahadur Rai
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
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From: IT Service Desk <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 15, 2021 1:21 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Subject: Incident Number INC0977470 is moved to Resolved

Dear Home Delivery,

The Incident Number INC0977470 has been resolved and will automatically close in 5 days.

Short description: RTS RMA creation issue

Resolution notes: Hello User,
Issue: RTS RMA creation issue
Cause: RMA cancelled in OMS
Solution:
RMA - 1000512280 cancelled in OMS
Please created new RMA to process return CS team or User can initiate RMA
kindly check with CS team
Your feedback is very important to us and will help us to improve our ability to serve you.
We request you to participate in feedback survey email you receive for this request.
Thank you very much for your time and cooperation.
Best Regards,
Durga Prasad
SVI Application

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Your response is valuable to us. Please take a survey by clicking on below link.
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Thanks & Regards,
LMG IT Service Desk
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