Subject: Order cancellation 7438340432
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 6 Mar 2021 04:38:00 -0700 (MST)

Hi Team, 

Please assist to cancel the following order number: 7438340432 

Order placed on Feb 27, 2021 and no consignment details still. Customer no longer wish to wait and is asking to cancel the order. The cancellation and partial cancellation options, both are greyed out. 

Thank you for your help! 

Regards, 
Apoorv 

From: "MOHAMMAD HUMAYUN" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, March 6, 2021 5:03:18 PM 
Subject: order cancellation 7438340432 

Hi Team, 

Order number : 7438340432 
Ticket ID : 2197251 

Issue : customer placed the order on Feb 27, 2021 and till now no consignment is there on hybris and now customer is saying to cancel the order and refund the amount. Kindly do the needful. 

Regards, 
Humayun.